FAQ

  • Unsure on how to get started? View our services, search our providers, or contact us to request more information and a personalized referral. You can request an appointment anytime online through our client portal, or reach out through the website to schedule a 15 min call to determine which provider is the best fit for you.

  • Once an initial appointment is set, our clinicians will send you the paperwork to fill out through an online platform called Simple Practice. The primary goal of the first session is to listen to your concerns and for you to determine if counseling with the clinician is a good fit.  

  • We are not in-network with any particular insurance. However, most of our services are usually covered as part of out-of-network benefits.  If you have out-of-network benefits, we can give you the necessary paperwork, and you can file for partial reimbursement directly with your insurance company. It is suggested that individuals contact their insurance providers regarding reimbursements since the percentage reimbursed often varies depending on the insurance provider and plan.

  • We've partnered with Mentaya, a service that streamlines getting reimbursed for your therapy sessions through out-of-network benefits.

    Mentaya is perfect if you:

    • Have out-of-network benefits

    • Feel overwhelmed by superbills and insurance

    • Have submitted superbills but failed to get any reimbursement

    • Simply want to skip the hassle of paperwork!

    Here's how it works:

    1. Sign up for Mentaya: https://mentaya.co/inviteclient/QhTXZ3eDflZWplerTTMh

    2. Our practice will enter your sessions into the platform.

    3. Mentaya submits the claim and handles any insurance follow-up.

    4. You get reimbursed by insurance!

    It's risk-free: They guarantee claims are successfully submitted, or a full refund of their fees.

  • Payment is accepted by cash or check or via credit card through the Simple Practice website. Additionally, all services are an eligible expense for HSA or FSA accounts.

  • Not wanting finances to be a barrier to care, RHC does offer a sliding fee scale with our providers. Ask your clinician for the paperwork to see if you qualify.

  • Through the counseling process clients may expect to gain greater wholeness and freedom as they increase self-awareness/self-acceptance, understand and own their story in light of God’s larger story, decrease unwanted thoughts, feelings or behaviors, learn to express emotions safely within a safe environment, and spiritual growth.

  • Our clinicians will continue to work with you in counseling until you believe your goals have been met, for the time being.  Regardless of what brings you into counseling, most clients walk away with greater peace and clarity in their lives. Counseling is an investment for increased peace and satisfaction in life.

  • At RHC we understand that therapy can be scary, especially if you don’t know what to expect. Our goal is to create a warm, safe and inviting environment to ease any fears you may have. The first session is a time for your counselor to get to know you and what you are wanting to work on in therapy. Your counselor may ask questions and gather relevant information, or if you are needing connection they may spend time helping you feel comfortable in the room. The most important part of therapy is the therapeutic relationship and ensuring you feel safe to share your life. Towards the end of the session, you’ll likely discuss goals, frequency and schedule your next session.

  • Yes, our clinicians are trained to integrate faith and psychology. It is up to the client to determine if this integration is right for you.